Versatile Small Pet Backpack Carrier – Comfortable & Breathable for Dogs and Cats up to 30lbs
Versatile Small Pet Backpack Carrier – Comfortable & Breathable for Dogs and Cats up to 30lbs - black / S is backordered and will ship as soon as it is back in stock.
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Delivery and Shipping
Delivery and Shipping
Returning an item
Returning an item
Thanks for shopping at Novelvine. We appreciate the fact that you like to buy the cool stuff that we showcase. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products. As with any shopping experience, there are terms and conditions that apply to transactions with us.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@novelvine.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@novelvine.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns of on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@novelvine.com
Versatile Small Pet Backpack Carrier – Comfortable & Breathable...
Ideal solution for pet owners seeking a comfortable, safe, and convenient way to travel with their furry friends in all seasons.
Customer Reviews
Good material, the measurements are correct to the description, sent fast. Perfect to transport all dogs!
It is very cute, as shown in the picture and the size I chose was
Perfect. Thank you
Good product, it is totally as described, good quality, arrived fast, I have a 4 kg yorkie and the S was very good, I recommend the product
Very happy with the charger for my beauty, it was perfect, we already made our first motorcycle start and everything to perfection, it is comfortable and solid, with good seams. The measure L my dog plus or minus 13 kg. Very satisfied with the product. To the seller Thank you
I took it for york, but the best size should be M.
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