Last Updated: July 11, 2026
We aim to process and ship all orders within 24–48 hours of purchase. Orders are shipped via DHL eCommerce or other carriers depending on your location and the fastest available service.
DELIVERY TIMEFRAMES
Standard Shipping: Estimated delivery is 7–15 business days.
Express Shipping (where available): Available at checkout in select regions, typically 3–7 business days.
Please note: Shipping times may vary depending on your location and external factors such as customs clearance and postal delays.
ORDER TRACKING
Every order includes a tracking number so you can follow your package every step of the way. Tracking numbers are updated 3–5 business days after your order has shipped. If you have not received a tracking number after 5 business days, please contact us at customer.support@novelvine.com.
INTERNATIONAL SHIPPING
We ship worldwide from multiple fulfillment centers. Orders shipped from fulfillment centers outside Canada may take longer to arrive. Import duties, taxes, and customs fees may apply depending on your country and are the responsibility of the customer.
QUESTIONS ABOUT YOUR SHIPMENT
If you have any concerns about your order or shipment, our team is happy to help. Contact us at customer.support@novelvine.com and please include your order number for a faster response.