Welcome to our store Learn more

New collections added! Learn more

Flash Sale now on!

Huge savings across all ranges sitewide

novelvine  |  SKU: 1005005966002065-A Green

Reusable Neck Cooling Ring | Summer Ice Collar & Cool Tube | Neck Massager & Cooler Cushion

$13.99


Delivery and Shipping

All orders are shipped within 24 to 48 hours of you placing the order using DHL eCommerce, USPS or ePacket depending on your location and fastest available service. Typical delivery time frame is between 14 to 21 business days however, you may receive your items much earlier. All orders are shipped with tracking numbers so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays.

Returning an item

 

Thanks for shopping at Novelvine. We appreciate the fact that you like to buy the cool stuff that we showcase. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products. As with any shopping experience, there are terms and conditions that apply to transactions with us.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@novelvine.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@novelvine.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns of on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@novelvine.com

 

(2)

Instant Cooling Relief

Provides immediate cooling to your neck, helping you stay comfortable and refreshed in hot weather.

Beat the summer heat with the Reusable Neck Cooling Ring, designed to provide instant relief and comfort. This innovative ice collar doubles as a neck massager and cooler cushion, ensuring you stay cool and relaxed in any situation.

Customer Reviews

Based on 2 reviews
100%
(2)
0%
(0)
0%
(0)
0%
(0)
0%
(0)
B
Bart Marks

Thank you very well.

L
Lamar Leannon

Products came earlier than expected. It came as advertised.Shipping was fast too. I just put it in the fridge and it gets Frozen like a normal ice pack. I think it's a good product. My cat likes it.

Payment & Security

Payment methods

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Mastercard
  • PayPal
  • Shop Pay
  • Visa

Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

novelvine

Reusable Neck Cooling Ring | Summer Ice Collar & Cool Tube | Neck Massager & Cooler Cushion

$13.99

Beat the summer heat with the Reusable Neck Cooling Ring, designed to provide instant relief and comfort. This innovative ice collar doubles as a neck massager and cooler cushion, ensuring you stay cool and relaxed in any situation.

Color

View product